Questions and answers

Here you will find the answers to the most frequently asked questions. You are also welcome to contact us at panelsupport@nbc.na if you have any other questions.

Membership

How do I become a member of NBC Panel?
You can register by clicking here. Your email has to be unique. It is not permitted to register several different e-mail addresses in the panel.
How do I receive my password?
You can get your log in information sent to you by clicking “NBC Panel login” on the menu and filling out your e-mail address under “Forgot Password?”.
How do I end my membership in NBC Panel?
You can end your membership in NBC Panel whenever you want.     Simply log in to your panel account via “ NBC Panel Login” on the menu bar, and click on the button “Deregister”. You can also send an email to us at panelsupport@nbc.na and we will help you with the deregistering. If you deregister while you still have money left in your account, you will lose this money.
How can I change my personal information?
You can change your information by logging in to your personal page that can be reached via the “NBC Panel login” on the menu bar. This information is used to determine which surveys are to be sent to you as well as to which account the reward is to be paid. If you want to change your registered e-mail address in NBC Panel, please send an email to us at panelsupport@nbc.na.

Rewards

What is my balance? How can I see how much money I have earned?
By logging in to your panel account via “NBC Panel login” on the menu you can check your balance and your transfers.
How much money do I get for completing a survey?
The reward varies depending on the survey length. You have to fully complete a survey to receive the reward.
How do I request transfers/payments?
Log in to your panel account that you can access via “NBC Panel log in” on this homepage. Click “My balance” and follow the directions shown on your screen.
My money has not arrived – why?
From the moment you request to transfer money from your account, it can take some time before the transfer is actually executed. This could be due to several other transfers being queued for execution. However, you can always see the status of your transfer on your personal page.

Surveys

How many surveys will I be invited to?
How many surveys you receive per month depends on how many surveys are available at any point, typically 2-3 per month.
How do I participate in surveys?
You will get surveys sent to you via e-mail with a link that you   click on to get to the survey. The survey will open in a separate window. Once you open the survey, you need to complete it within three hours for you to receive your incentive reward.
When I click on the link, it says the survey is closed/finished. What does that mean?
From experience we know that not everyone has time or opportunity to participate in all the surveys we send out. For instance, someone might be on vacation and cannot participate in a specific survey. The survey is therefore sent to a large number of people and it is closed when a desired number of participants have been reached. Thereafter, no more members can participate in the survey. If you cannot take part, it means we already have the number of participants we are looking for.
Why do I sometimes only get to answer a few questions? What is screen out?
Certain surveys are looking for the answers of a certain target group and are thus initiated with a number of questions (screen out questions) to determine if you fit into the target group. If you do not fit into the desired target group, the survey will end after you have answered these questions. In other words, you never have to participate in an entire survey if you do not belong to the target group.
How are my answers and my personal information handled?
All answers are treated confidentially and no answers can be linked to you. You are completely anonymous in the survey and the results from the survey are only used in compiled form. Your personal details are not shared with any external parties.